If your questions weren’t quite answered here, or there’s simply something else you’d like to know, you’re always welcome to reach out. Dumle and I are happy to help — even if it has nothing to do with making a purchase.
You can always reach PawSpot at hello@pawspot.eu 🐾
Hi, I’m Lukas, the person behind PawSpot.
PawSpot is a small business based in Denmark, and when I say small, I really mean it. For now, it’s mostly just me and my dog, Dumle — although Dumle takes his role as PawSpot’s unofficial product tester and hardest critic very seriously.
PawSpot started from a combination of two things I genuinely care about: animals and creating beautiful things for the web and home. But the idea behind PawSpot became much more personal because of my own experience with Dumle.
Dumle is an incredibly energetic dog. He loves everything, wants to experience everything, and can very easily become overstimulated. One of the hardest things for him has always been simply switching off and finding a place where he can completely relax.
That’s what eventually made me try a dog crate.
And I’m not going to pretend everything went perfectly.
Actually, our introduction to the crate went pretty badly.
When Dumle was first checking it out, he was halfway inside when I accidentally touched Dumle. He thought I was about to push him inside.
That tiny mistake immediately destroyed the trust we had built around the crate.
After that, even being near it made him uncomfortable.
So I stopped trying to get him inside.
Instead, I spent almost a month rebuilding that trust. Sometimes the “training” was nothing more than sitting close to the crate together, letting Dumle investigate it on his own terms and showing him again and again that nothing was going to happen to him.
No forcing him inside.
No rushing him.
Just patience.
Slowly, things changed.
Today, that same crate has become Dumle’s safe spot.
It’s the place he chooses when the world becomes a little too exciting. It’s where he sleeps, relaxes and finds the calm that used to be so difficult for him.
And knowing Dumle, I honestly think that crate will probably be his bed for the rest of his life.
I don’t believe a crate should ever feel like punishment or somewhere a dog is simply locked away.
For Dumle, it became something completely different.
It became his space.
A familiar little place where nobody bothers him, nothing is expected from him, and he can simply relax.
That experience is a big part of why PawSpot focuses so much on comfortable pet spaces and especially dog crate furniture that can become part of the home rather than something you want to hide away.
I love the idea that something can provide your dog with their own safe place while still looking beautiful in your living room.
A space for them. A beautiful home for you.
PawSpot isn't a large company with a huge team behind it.
It’s a personal project that I’m building because I genuinely love animals, web design and the idea of creating something of my own around those passions.
That also means every single order matters to me.
Whenever someone chooses to buy something from PawSpot, there is an actual person on the other side who notices it, appreciates it and gets genuinely excited that someone out there decided to support what I’m trying to build.
My hope is that, little by little, PawSpot can grow into something much bigger — while never losing that personal side.
One thing I want PawSpot to always stand for is honesty.
I would rather give you an honest answer that doesn't result in a sale than recommend something I don't believe is right for you or your pet.
And if you have questions, you are always welcome to contact me.
It doesn't have to be because you're ready to buy something.
Maybe you're unsure which size would suit your dog. Maybe you have questions about one of the products. Maybe you're considering introducing your dog to a crate and simply want another dog owner's perspective.
Whatever it is, I'll do my best to help.
You can always reach me at hello@pawspot.eu.
Thank you for visiting PawSpot, supporting a small business and helping me turn this little project — created by one guy from Denmark and one very energetic dog named Dumle — into something bigger.
– Lukas & Dumle 🐾
PawSpot
At PawSpot, honesty comes before everything else.
I’m not here to convince you that every product is perfect or to sell you something you don’t need. My goal is to be as transparent as possible about what I sell, what you can expect, and whether a product is actually the right choice for you and your dog.
That transparency also applies to the products themselves. That’s why you can always see what materials our dog crates are mainly made from in the product information. Whether it’s MDF, engineered wood, metal, steel or something else, I believe you deserve to know what you’re actually paying for before placing an order.
I would much rather be open about a product and let you make your own informed decision than make something sound better than it really is just to get a sale.
Right now, a big part of PawSpot is about finding and carefully sourcing dog crates that combine good quality, beautiful design and a fair price.
I spend time looking for products that I would genuinely be comfortable having in my own home — crates that don't just serve a practical purpose for your dog, but can actually look like they belong in your living room.
I believe a good dog crate shouldn't have to be an ugly metal cage hidden away in the corner of your home, and it also shouldn't have to cost a fortune.
My goal is to find that balance:
Good quality. Beautiful design. Fair prices. And complete honesty about what you're buying.
PawSpot is still a very small business, but I have a much bigger dream for where it could eventually go.
One day, I would love to move beyond sourcing products and create PawSpot's own dog crate from the ground up.
The goal would be simple — although achieving it probably won't be:
To create the ultimate dog crate for both the dog and the living room.
A crate designed around comfort, safety and the dog's need for their own peaceful space, while also looking like a genuine piece of furniture that you're proud to have in your home.
And just as importantly, I want to find a way to make it at a price that remains reasonable.
Not the most expensive crate.
Not the cheapest crate.
Just the best possible combination of comfort, design, quality and value for money.
That is ultimately what I hope PawSpot can become.
And every person who chooses to support PawSpot today is helping me move one small step closer to making that idea a reality.
– Lukas & Dumle 🐾
PawSpot isn't a huge company, and I'm not going to pretend that it is.
Behind the website, the products and your emails is simply me, Lukas, here in Denmark — with Dumle usually somewhere nearby keeping an eye on things.
And if there is one thing I want PawSpot to be known for, it is honesty.
I'm not building PawSpot with the goal of making the biggest possible profit from every order. I would much rather help someone find the right solution for themselves and their dog — even if that sometimes means telling them that one of my products isn't right for them.
I want you to know what you're buying. That's why I try to be transparent about things such as the materials our crates are made from, their measurements, features and limitations instead of simply making everything sound perfect.
If I know something that I think you should know before buying, I want you to know it too.
Buying a piece of dog crate furniture online can be difficult. You can't always know from a picture whether the size, design or overall feel will be right once it's actually standing in your home.
That's why PawSpot offers a 30-day return policy — even if the crate has been assembled and slightly used.
I want you to have a fair opportunity to see the crate in your home and make sure it works for both you and your dog.
If you decide it isn't the right fit, the crate simply needs to be disassembled and packed securely back into the original box for return, in accordance with our return policy.
I don't want you keeping a crate you're unhappy with just because you've already opened the box and put it together.
Finding the right fit matters more to me than forcing a sale.
The reason PawSpot exists goes much deeper than simply selling pet products.
After experiencing how much Dumle's crate helped him find calmness in our home, I became fascinated by the idea that something so simple could make such a difference.
My hope is that I can help other people and their dogs discover that same kind of peace.
For some dogs, their crate can become more than somewhere they sleep.
It can become their place.
A place where the excitement stops.
A place where nobody expects anything from them.
A place where they can simply switch off and relax.
If PawSpot can help even a few dogs and their owners experience that, then this project already means much more to me than simply making another sale.
PawSpot started as a combination of two things I genuinely love: animals and web design.
I actually have another day job that pays my bills.
PawSpot is what I choose to spend a big part of my spare time building because I genuinely enjoy it and believe in what it could become.
And in a strange way, I think that's one of PawSpot's strengths.
I'm not under pressure to squeeze as much profit as possible out of every customer. I can focus on finding beautiful, practical dog crates at prices that make sense, improving PawSpot, learning more about the products and helping the people who choose to support this little project.
Of course, I hope PawSpot grows.
I hope that one day it becomes big enough for us to design our own products and create what I believe could be the ultimate living-room-friendly dog crate.
But I never want growing bigger to mean losing the honesty and personal connection that PawSpot started with.
When you shop with a massive company, your order might simply become another number in a system.
At PawSpot, it isn't.
Every single order genuinely means something to me.
It means someone out there decided to trust a small business, support an idea I'm passionate about and help PawSpot move another tiny step forward.
And I'm incredibly grateful for that.
So whether you're ready to order, trying to figure out which crate fits your dog, or simply have a question, you're always welcome to reach out.
Even if helping you doesn't result in a sale, I'll still be happy to help.
That's the kind of business I want PawSpot to be.
– Lukas & Dumle 🐾
PawSpot is based and operated from Denmark, but our products are sourced from carefully selected manufacturers and suppliers in different parts of the world.
At this stage, PawSpot does not manufacture the products ourselves. Instead, I spend my time searching for existing products that I believe offer a good combination of design, functionality, quality and value for money.
Depending on the individual product, manufacturing may take place in Europe, Asia or other regions, and I always try to provide as much information as I have available about the product, including the main materials used.
To keep unnecessary handling, storage and costs down, many orders are shipped directly from our fulfilment partners or their warehouses to you, rather than first being transported to Denmark and then shipped out again.
This helps PawSpot remain a small and flexible business while allowing me to focus on finding products I genuinely believe are worth offering.
And because honesty is one of the most important values behind PawSpot, I don't want to give the impression that these products are manufactured by us when they aren't.
My job is to find them, carefully select which ones deserve a place on PawSpot, present them honestly, and be here to help you before and after your purchase.
My long-term dream is different.
One day, I hope PawSpot will be able to design and launch our very own dog crate, built from the ground up around comfort, beautiful living-room-friendly design and the best possible value for money.
Until then, I'll continue searching for the best products I can find for you and your four-legged family members. 🐾
If there’s anything you’re unsure about, please don’t hesitate to ask.
Whether it’s about a product, materials, sizing, shipping, returns, or simply whether I think a certain crate would be right for you and your dog — I’ll always do my best to give you an honest answer.
And remember, you don’t have to be ready to buy anything to get in touch.
You can always reach PawSpot at hello@pawspot.eu.
– Lukas & Dumle 🐾
Shipping times can currently vary quite a bit depending on where in the world your particular product is being shipped from.
You’ll always be able to see the estimated delivery time for your order at checkout before completing your purchase.
For most products, we currently estimate approximately 3–14 days.
The reason we give a fairly wide delivery window is simple: I would rather give you an honest and realistic estimate than promise a fast delivery date that we might not be able to keep.
In many cases, your order may arrive considerably sooner.
As PawSpot grows, I’m gradually working on adding more precise delivery estimates to each individual product, so you’ll have an even better idea of when your order should arrive before purchasing.
If 3–14 days feels a little too broad, you’re always welcome to contact me before placing your order.
Send the product you're interested in and your country to hello@pawspot.eu, and I’ll do my best to check the expected delivery time for you.
No pressure to buy — I’m happy to check. 🐾
Shipping fees
PawSpot operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PawSpot is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@pawspot.eu or contact us at LLJImport For the purpose of applicable data protection laws, we are the data controller of your personal information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in its original packaging, and you’ll need the receipt or proof of purchase.
To start a return, you can contact us at hello@pawspot.eu. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@pawspot.eu.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, such as custom products, including special orders or personalized items.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be returned in its original packaging, and you’ll need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.
If approved, you’ll automatically be refunded on your original payment method within 10 business days. Please remember that it may take some additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@pawspot.eu.
OVERVIEWWelcome to PawSpot! The terms "we", "us" and "our" refer to PawSpot. PawSpot operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). PawSpot is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNTBy agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTSWe have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERSWhen you place an order, you are making an offer to purchase. PawSpot reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until PawSpot confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as PawSpot may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLINGPrices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERYWe are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTYOur Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by PawSpot, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of PawSpot, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by PawSpot.
PawSpot's names, logos, product and service names, designs, and slogans are trademarks of PawSpot or its affiliates or licensors. You must not use such trademarks without the prior written permission of PawSpot. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLSYou may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKSThe Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
PawSpot is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with PawSpot. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and PawSpot, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with PawSpot.
SECTION 10 - PRIVACY POLICYAll personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewedhere. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACKIf you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONSOccasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USESYou may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm PawSpot, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 - AGENTS14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 15 - TERMINATIONWe may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIESThe information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY PawSpot, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITYTO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL PawSpot, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 18 - INDEMNIFICATIONYou agree to indemnify, defend and hold harmless PawSpot, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 19 - SEVERABILITYIn the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENTThe failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENTYou may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 22 - GOVERNING LAWThese Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where PawSpot is headquartered. You and PawSpot consent to venue and personal jurisdiction in such courts.
SECTION 23 - HEADINGSThe headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICEYou can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATIONQuestions about the Terms of Service should be sent to us at pawspothelpdesk@gmail.com.
Our contact information is posted below:
[INSERT TRADING NAME]
hello@pawspot.eu
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]
